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FAQ

Returns Policy

You can initiate a return for new, unused items within 30 days of delivery for a full refund less shipping charges.  Custom/personalized items are non-refundable.  You must return items in new, unused condition with all original materials included with the shipment.  We must receive your returned items within 45 days of delivery.  If the return is a result of our error or defective product, we will refund the full cost of the merchandise and shipping charges.

Defective items, items damaged at the time of receipt, and incorrect items received may be returned without penalty.  When we receive your return, we will inspect the item and provide a replacement or issue a refund.  If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Domestic Orders:

Orders less than $40 ship for $8.95 flat rate
Orders of $50+ ship for free (excludes wholesale)

 

Payment, Pricing, & Promotions

Payment is expected at the time of purchase via major credit or debit cards.

All store prices and promotions are subject to change without notice. While we make every attempt to verify prices before charging you, Liquid Courage Flasks reserves the right to refuse or cancel any orders placed on mis-priced items whether or not the order has been confirmed and you have been charged. If your credit card has already been charged for the purchase and your order is cancelled, we will immediately refund the total purchase amount to your credit card account.

Terms & Conditions

All Information contained in this site is believed accurate but is not warranted.  These offerings are subject to errors, omissions, and change of price or withdrawal without notice.

Copyright:  The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under International copyright laws, and is the property of Liquid Courage Flasks. The collective work includes works that are licensed to Liquid Courage Flasks. ALL RIGHTS RESERVED.


Liquid Courage Flasks maintains this site for the use of individuals who are of legal age to consume alcoholic beverages under applicable law.  We do not solicit or knowingly collect personal information from persons under such legal drinking age, and we do not knowingly market our products or services to persons under such legal drinking age. 

Privacy & Security

This Privacy Policy governs the manner in which Liquid Courage Flasks collects, uses, maintains and discloses information collected from users (each, a "User") of the www.liquidcourageflasks.com website ("Site"). This privacy policy applies to the Site and all products and services offered by Liquid Courage Flasks.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Liquid Courage Flasks collects and uses Users personal information for the following purposes:

  • - To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • - To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • - To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • - To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • - To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • - To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.

Compliance with children's online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Changes to this privacy policy

Liquid Courage Flasks has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our Site, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:
Liquid Courage Flasks
www.liquidcourageflasks.com
1211A Boyd Farris Road 
Cookeville, TN 38506
931-650-3021
sales@liquidcourageflasks.com

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